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Claims

Agents Tips for Reporting Claims to CWG

We want to help make the claims process go smoothly for you and your client. Please keep the following in mind when a loss occurs and you are assisting your client by taking their claim report:

  1. Fill out the NOL (Notice of Loss) completely including phone #’s for agent, insured, claimant, and any contacts.
    Make sure the date of loss is on the NOL.
  2. Make sure there is a specific loss location, especially on property losses. We need the location and building to adjust the loss.
  3. Make sure there is a detailed loss description. For example: “Pipes froze and broke in basement causing water damage to the walls and office equipment” gives us a much better idea of the nature of the loss than “water damage”.
  4. Make sure on Auto losses that the auto information is given on both the insured vehicle and the claimant vehicle including year, make, model, and vehicle identification number.
  5. Make sure that there is complete claimant information including name, address, and phone #.
  6. E-mail claims for Central Region (IA, MO, WI, IL, IN) to cwgcentralfirstreport@cwgins.com, for Union Region (CO, KS, NE) to cwgunionfirstreport@cwgins.com, for TriState Region (MN, SD, ND) to cwgtristatefirstreport@cwgins.com, for Rocky Mountain Region(WA, OR, ID, WY, MT, UT) to cwgrockymountainfirstreport@cwgins.com. This is the preferred method of reporting claims and will help us get the claim set up and in the adjuster’s hands more quickly.
  7. Avoid handwritten reports - they can be hard to read – especially after they have been faxed!

We realize there are off-hours when you are not available to give your client the service they have come to expect from your office. If a loss occurs when your office is not open, we will gladly assist your client and notify you that a claim has been presented. The toll-free number for your client to call for serious, after hour claims is 800-235-2942.

We are working hard at CWG to make the claims process go smoothly for you and your clients. Please feel free to contact our office if you have any suggestions!