The success of CWG is built on the contributions of our employees using their talents and passion to strengthen our customer-driven culture.  We encourage, invest and are committed to our employees’ ongoing education and career development.  If you value integrity, challenging opportunities, positive results, effective communication, expanding technology and continuous professional development, you should look to CWG for your next career opportunity.


Current Openings

Summary

The Regional Vice President will be accountable for developing and executing the business plan and strategies that enable long-term profitable growth within an assigned geography while also managing the resources and expenses necessary to achieve a profitable outcome. The RVP will collaborate with internal business partners to enable product, pricing, technology and services to enable this outcome.

The Regional Vice President leads the underwriting staff in their efforts to properly position the Company within the distribution channel. This leader is accountable for appointing, educating and motivating the independent agency force to write profitable business with the Company.

Essential Duties & Responsibilities

  • Provides strategic direction and leadership to the Sales and Underwriting staff. Leads change by communicating vision and gaining commitment of staff.  Aligns business objectives to support the Company’s strategic goals.   Tracks progress on established success metrics.
  • Manages book of business and identifies market opportunities by analyzing competitor intelligence, market and industry research, loss ratios, mix of business, policy count, premium growth, hit ratios and business retention. Partners with Home Office Underwriting staff on product and pricing revisions to drive profitable growth.  Collaborates with Underwriting Managers, Field Underwriters and Territory Sales Representatives to identify, research and develop sales opportunities.
  • Strives to enhance relationships with existing agencies and accounts. Participates in establishing new customer relationships to promote sustained profit and growth of new business. Manages the agency management and agency appointment processes to ensure effective partnerships with quality agents.
  • Attracts, coaches and develops talent to ensure a staff capable of carrying out business strategies while also enhancing CWG’s bench strength. Supports a strong performance management culture by mentoring staff and providing frequent and constructive feedback. Contributes to CWG’s success by developing departmental and individual staff goals, measuring results, rewarding achievement or taking corrective action, as necessary.
  • Participates in the company’s annual operating and long term strategic planning process. Collaborates with the senior leader team to evaluate results; establish a future vision; and develop strategic plans, actions and success metrics.
  • Drives expense control and efficiency throughout regional operation. Collaborates with business units to establish and manage budgets and resources including explaining variances and related reporting.
  • Performs other related duties as assigned by management.

Supervisory Responsibilities

This position may manage Underwriting and/or Business Development Managers, Territory Managers and Territory Sales Representatives. Is responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

Education & Experience

Bachelor's degree from four-year college or university. Five to ten years of progressive work experience in underwriting and underwriting leadership showing a clear track record of success.  Multi-line commercial lines experience, including Workers Compensation is required.  Experience in both a line and management environment.

Knowledge, Skills & Abilities
  • Strategic understanding of the changing business environment and how to adapt the company’s approach to achieve success
  • A broad understanding of the competitive environment for commercial lines
  • Strong Business and Financial Acumen
  • Ability to drive data analytics and make appropriate correlations on results throughout the region
  • Proven leadership skills including coaching and mentoring, recruiting and staffing, and professional education and development
  • Strong communications skills, both written and oral
  • Demonstrated experience in successfully managing external relationships
  • Intellectual curiosity to delve into various business problems
  • Strategic, collaborative, growth oriented
  • High sense of urgency and action-oriented
  • Ability to manage multiple projects and timelines across a variety of stakeholders to meet target deliverable deadlines
  • Ability to travel on a regular basis
  • Regularly and consistently demonstrates commitment to company values and guiding principles
  • Strong computer skills including proficiency with Microsoft Office Suite

 

Licenses/Certifications/Designations
    Valid driver’s license for travel. Completion of or working toward CIC, AIM, CPCU or similar designation.

Physical Demands

While performing the duties of this job, the employee is regularly required to be seated for sustained periods of time; use fingers to pick up, pinch, twist, or keyboard; express themselves by speaking includes conveying detailed or important spoken information accurately; distinguish sounds at normal levels (with or without correction); be able to receive detailed information orally; and move wrists, hands and/or fingers repetitively. The employee is occasionally required to move about on foot to accomplish tasks; extend their hands/arms in any direction; raise or lower objects or move objects from place to place; hold onto objects with their fingers/palms; and operate a motor vehicle.

The employee must occasionally lift or exert force up to 10 pounds.

Specific vision abilities required by this job include close vision and ability to adjust focus.

 

 
If you have strong middle market underwriting experience and dynamic communication skills, Continental Western Group (CWG) has the perfect opportunity for you...Commercial Field Underwriter in the Lansing, Michigan area! 
In this role... you will use your dynamic communication skills to build strong partnerships with select agents to establish a pipeline of middle-market commercial business to CWG.And... you will use your underwriting experience to assess the risk, decide if it is acceptable and determine proper pricing.  It will be yours to handle from initial underwriting to policy issuance!

Combined, your skills and experience will serve to...

  • help establish CWG as the commercial lines provider of choice with our key Michigan agents.
  • generate new, profitable middle market business for the Company.
  • provide you the opportunity to play a key role in the success of CWG!

To qualify for this role, you will possess:

  • a Bachelor's degree, preferably with an emphasis in Business Administration
  • a minimum of 3 years of commercial middle market underwriting experience.
  • advanced insurance education, i.e., CPCU and/or CIC

To be successful in the role, you will possess:

  • a strong customer orientation
  • exceptional communication skills
  • the ability to recognize and act on opportunities
  • the ability to focus on achieving challenging goals
 This position is a "work from home" position and reports to our Indianapolis, IN office. A Company car will be provided, which requires a valid drivers license and good driving record.
CWG offers a competitive salary, excellent benefits and an opportunity for personal and professional growth.If you are interested in a career at CWG, please click on Apply Online below to submit your cover letter and resume for consideration.

Summary

The Field Commercial Underwriter is responsible for establishing CWG as the commercial lines provider of choice in their assigned territory. The Underwriter will identify opportunity agencies and build strong partnerships to generate new, profitable middle-market commercial lines business. The key focus will be on new business production and large account renewal retention. The Underwriter will assess commercial insurance risks to determine acceptability of risk and proper pricing in accordance with established underwriting guidelines and within delegated authority level.


Essential Duties & Responsibilities

  • Builds strong partnerships with specifically identified agencies to establish a pipeline of middle-market business to CWG, promote profitability and growth of new business based on individual goals, and the retention of existing business. Ensures agents’ understanding and utilization of CWG products, services and automated systems.
  • Assesses commercial insurance risks and determines accurate classification of business, policy contract forms and pricing of risk. Collaborates with regional Underwriting, Loss Control and Claims. Makes presentations to agency staffs and prospective accounts. Evaluates applications, loss control reports, Motor Vehicle Reports (MVRs), financial reports and/or requesting additional information as needed. Accepts and prices risk in accordance with established underwriting guidelines and within delegated authority level. May conduct on-site risk acceptance and pricing decisions while in agents’ office.
  • Actively participates in agency management process. Assesses the strengths and weaknesses of agencies and assists them in achieving the mutual goal of sustained profitable growth. Develops, implements and monitors action plans as appropriate.
  • Monitors and reports on material changes within the region’s market environment. Reviews industry periodicals and journals, legislative actions and court decisions.
  • Performs other related duties as assigned by management.


Qualifications

Education & Experience

Bachelor's degree from four-year college or university; or three to five years’ related experience and/or training; or equivalent combination of education and experience.

Knowledge, Skills & Abilities

Ability to travel on a regular basis overnight (1-2 nights and occasionally 3-4 nights per week); operate a company vehicle to perform required travel; effectively organize, prioritize and manage multiple priorities; communicate effectively with all levels of the organization; and work outside normal work schedule to fulfill responsibilities. Must possess a strong customer orientation; interpersonal and communication skills including presentation skills; a strong sales drive; and thrive in a highly competitive and results-driven environment. Regularly and consistently demonstrates commitment to company values and guiding principles. Proficient with Microsoft Word, Excel, Outlook.

Licenses/Certifications/Designations

Valid driver’s license for travel. Commercial property/casualty license may be required in some states. Completion of or working toward AU, AAI, CPCU, CIC or similar designations.

Summary

Collaboratively leads and works with project management and development teams to analyze, program and maintain new or existing applications. Mentors team members to work collaboratively with project teams to ensure business needs are met. Develops and supports the business intelligence analytics products and platforms including but not limited to data warehouse, company DataMart, data visualizations and interactive reports. Responsible for developing and applying business intelligence and analytics subject matter expertise (data modeling, data discovery, business intelligence product offering development and conceptual insurance acumen) to provide the business support departments with the tools and data representations which allow increase in organizational profit and meeting strategic goals.

Essential Duties & Responsibilities

  • Works with department manager to set team goals, drive results, and act as a point of escalation for team on issues and challenges. As necessary, elevates communication and issues to the necessary team members. Challenges the status quo.
  • Provides operational/technical advice and training to other team members. Mentors others providing them guidance, suggestions and feedback to maximize performance.
  • Collaborates with the PMO team to drive results through improved productivity, product quality and customer service. Ensures guidelines and standards are being followed, deadlines are being met, and keeps team on task. Holds team accountable for developing their capabilities and delivering their objectives.
  • Develops business intelligence applications, including extract, transform, and load (ETL) when necessary, while using coding best practices and company governance standards. Performs unit testing and debugging.
  • Develops applications using agile methodologies to ensure speed to delivery of applications. Understands and uses data models, data dictionaries, and report glossaries.
  • Provides end-to-end effort estimate for prioritized projects. Continually improves to create accurate preliminary estimates for projects to help the project team determine priorities, project scope and feasibility.
  • Meets project time lines and design requirements and ensures that all applications run efficiently. Ensures all documentation including compliance and disaster recovery is completed for assigned projects.
  • Collaborates with trainers and Business Intelligence Analyst to ensure user acceptance of applications and to be able to adjust the training to the level of the user.
  • Creates documentation to facilitate knowledge transfer information to support staff and others.
  • Identifies and resolves system production problems. Provides technical guidance to other Developers and Analysts experiencing production problems. Responds to operation problems that interrupt the completion of the scheduled production systems on a 24-hour, 7-day per week basis.
  • Performs other related duties as assigned by management.

Qualifications

Education & Experience

Bachelor’s degree or equivalent from four-year college or university; five to seven years of business intelligence experience; or an equivalent combination of education and experience. Master of Business Administration (MBA) a plus. Advanced SQL knowledge and business intelligence tools such as Qlik/Qlik Sense experience preferred. Property and Casualty insurance industry experience preferred.

Knowledge, Skills & Abilities

Ability to lead people and get results through others. Possess strong leadership skills; exceptional project management and consulting abilities with effective organizational and planning skills. Possess strong logical, analytical and reasoning skills; effective oral and written communication skills; attention to detail and strong customer orientation. Ability to develop using agile methodologies and to contribute to a cooperative and collaborative work environment. Ability to return to workplace outside normal work schedule to resolve system issues. Regularly and consistently demonstrates commitment to company values and guiding principles.

Knowledge of company applications and the processing flow for the data owned by the company. This individual should be skilled in the use of development tools such as SQL, .Net, SharePoint and Web Services deployment, as well as relational databases and application/project design tools like MS Project, Visio and other project management tools. Proficient with Microsoft Word, Excel and Outlook.

Licenses/Certifications/Designations

Completion of or working toward AINS, AIT or similar designations preferred.

 

Summary

Works collaboratively with business partners to create business requirements and performs analysis on applications, systems and related software; and serves as a liaison between the business sponsor and the developer on projects. Provides project management with project tasks and estimates. Delivers projects while focusing on speed to market and quality solutions.

 

Essential Duties & Responsibilities

Manages five to eight projects small to large in size and complexity with minimal guidance and mentoring necessary.

Develops and defines user stories, acceptance criteria and assumptions in collaboration with the agile team and SMEs to facilitate a strong solution with risk mitigation leveraging Lean or Agile practices including Scrum ceremonies – backlog grooming, daily scrum, Sprint Demo and Sprint Retro.

Develops and maintains a healthy product backlog (vetted and approved by the Product Owner) for the project team and communicates with other project teams when dependencies are identified.

Collaboratively leads discussions to convey and gather pertinent project related information. Conducts a focused meeting to identify the best understood and most relevant needs to be addressed. Communicates with the stakeholders in business terms free of technical jargon. Ensures senior business leaders have a clear understanding of business solution options related to the project.

Gathers data and analyzes business and user needs in collaboration with business partners and development. Collaboratively gathers and creates thorough business requirements. Perform high-level business analysis to determine project benefit realization and return on investment figures.

Performs analysis of customer requests and provides system requirements and project specifications. Makes recommendations on hardware and software procurement to support business goals. Gathers data and analyzes complex business problems and assesses how automated systems can be implemented to solve them.

Works out incremental solutions to meet the needs that can be built quickly while adhering to long term strategies and governances. Insures all projects adhere to Sarbanes-Oxley data center and security testing and compliance.

Develops presentations, communication documentation and diagrams to support project efforts. Drives and challenges business units on their assumptions of how they will successfully execute their plans.

Serves as a liaison between the business units, technology teams and support teams. As necessary, elevates communication and issues to the necessary team members. Provides user support during implementations.

Consults Product Owner when business priorities conflict or needs change.

Educates internal stakeholders in both one-on-one and group settings to ensure agile processes and project methodology are understood, applied and trusting relationships are built.

Remains current in business analysis practices and coaches and/or mentors team members in business analysis practices.

Mentors and provides technical guidance to Business Systems Analysts.

Performs other related duties as assigned by management.


Supervisory Responsibilities

This job has no supervisory responsibilities.


Qualifications

Education & Experience

Bachelor’s degree or equivalent from four-year college or university; five to six years proven experience with systems analysis; or equivalent combination of education and experience. Property-Casualty insurance experience preferred.

Knowledge, Skills & Abilities

• Competently work in all technical phases of systems analysis with minimal supervision
• Working knowledge of agile methodologies and ability to apply daily application of principles
• Team orientation and ability to contribute to a cooperative and collaborative work environment
• Ability to learn quickly, grasp business processes and functions and understand how they will impact the working product
• Possess conceptual and functional understanding of relational databases and application design tools.
• Possess strong logical, analytical and reasoning skills
• Excellent communication skills to work with internal and external business partners
• Listens, understands and effectively responds to internal/external customer needs
• Ability to communicate effectively with all levels of the organization
• Applies thoroughness and accuracy to all aspects of work product
• Regularly and consistently demonstrates commitment to company values and guiding principles
• Proficient with Microsoft Word, Excel, Outlook, PowerPoint, Project and Visio; and other management tools

Licenses/Certifications/Designations

Completion of or working toward AINS, AIT or similar designations.

 

Summary

Investigates and handles high severity and/or complex commercial casualty claims in a prompt, equitable manner by analyzing coverage, liability and damages, evaluating reserves, negotiating settlement or conclusion of claims. This will include handling litigated cases. Incumbent will travel within an assigned territory when necessary.

 

Essential Duties & Responsibilities

Investigates loss, evaluates exposures, establishes accurate reserves and manages defense and settlement or conclusion of high severity and/or complex claims. Re-evaluates exposures and reserves during the life of the claim. Correctly enters claim data into claim and related systems for reporting purposes. Confers with Claims Supervisors, Claims Manager and Home Office Claims staff to inform, solicit input and strategize. Utilizes Claims staff to assist with investigation. Coordinates investigation with Subrogation and Arbitration Units. 50%

Selects appropriate outside legal counsel to coordinate the defense of each suit. Strategizes and evaluates, with assistance of outside defense counsel, to determine direction of defense, e.g., defend to conclusion; compromise, or negotiate a fair and equitable settlement. Assigns tasks, sets completion dates and establishes costs. 25%

Provides technical advice, direction and mentoring to the Claims Department staff on high severity and/or complex commercial casualty claims. 10%

Attends settlement conferences, depositions, preliminary hearings and trials when advisable. 15%

Performs other related duties as assigned by management.

 

Qualifications

Education & Experience

Ten years casualty claims experience and/or training; or equivalent combination of education and experience.  Bachelor’s Degree preferred but not required. 

Knowledge, Skills & Abilities

Possess strong customer orientation; problem analysis and problem resolution skills; interpersonal and communication skills; and In-depth knowledge of insurance coverages, laws and regulations. Ability to travel approximately two days per month; organize, prioritize and manage multiple tasks in a fast-paced environment; quickly and professionally respond to inquiries from customers; communicate effectively with all levels of the organization; and effectively manage a project and/or lead a team. Regularly and consistently demonstrates commitment to company values and guiding principles. Proficient with Microsoft Word, Excel, Outlook and PowerPoint.

Licenses/Certifications/Designations

Valid driver’s license. Completion of or working toward AIC, CPCU SCLA or similar designation.

 

Summary

The Commercial Underwriting Manager is responsible for effectively managing an assigned commercial underwriting function and staff.  Drives profitable underwriting results and managed growth through leadership, development and engagement. 
 

Essential Duties & Responsibilities

Assists in development and implementation of macro (regional and enterprise) as well as micro (state, city, rural area, agent level) strategies for driving long term success in middle market and small commercial property and casualty across all major lines of business.

Manages an assigned commercial underwriting function and staff through delegation of underwriting authority.  Ensures adherence to Letter of Authority and other Underwriting standards and guidelines.

Monitors the risk acceptability, pricing adequacy and classification accuracy of accounts to ensure profitability and managed growth of business.  Consults with underwriters and Home Office Underwriting on risk acceptability, coverages, pricing, terms and conditions.

Underwrites accounts exceeding authority level of underwriting staff by analyzing applications, risk services reports, Motor Vehicle Reports (MVRs), financial reports, etc.  Determines accurate classification of business, policy contract forms and pricing of risk.  Refers accounts to Home Office Underwriting, as needed, based on established guidelines.

Develops a high performing team of Middle Market and Small Commercial Underwriting professionals through leadership acumen and execution.   Demonstrates genuine care and delivers coaching to staff and leaders in order to further develop their skills set and performance for current and future roles.  Provides frequent and specific constructive feedback on a regular basis.  Contributes to the organization’s success by developing business unit and individual performance goals and measuring results.  Provides recognition and acknowledgement of key achievements. 

Engages agency partners through selective travel, involvement in distribution related events, and correspondence on key accounts.  Contributes leadership and oversight of the selection and management of the distribution plant of independent agencies.

Conducts quarterly underwriting file quality reviews and shares results with the Regional Manager.  Develops and implements action plans in response to file quality reviews. 

Monitors and reports on key performance indicators for the portfolio related to pipelines, quotes, new business, total book of business, mix of business, retention, loss performance, rate attainment, etc.

Partners with leaders in other business units (Home Office Underwriting, Claims, Risk Services, Customer Experience, IT, Analytics) on continued growth in effectiveness of critical business processes and products.

Performs other related duties as assigned by management.

 
Supervisory Responsibilities

Directly supervises Commercial Underwriters, Field Commercial Underwriters and Underwriting Assistants.  Is responsible for the overall direction, coordination, and evaluation of this unit.  Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.  Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

 

Qualifications

Education & Experience

Ten years of commercial lines underwriting experience.  Supervisory or management experience strongly desired.  Bachelor's degree or equivalent work experience preferred.    Well rounded experience and an in-depth knowledge of Commercial Insurance programs, policies, practices, coverages, forms, underwriting strategies.  Working knowledge of and experience in reinsurance placements and procedures.   

 
Knowledge, Skills & Abilities

·       Demonstrated critical thinking, problem analysis, and problem resolution skills at both a strategic and functional level

·       Excellent verbal, written and interpersonal communication skills with ability to communicate across all levels of the enterprise

·       Demonstrated ability to lead people and influence others to achieve results

·       Previous team leadership experience with an ability and passion for talent development

·       Adjusts rapidly to changing situations in order to respond to a changing business environment or priorities

·       Strong customer orientation

·       Effective organizational, multi-tasking and prioritizing skills

·       Ability to travel and work outside normal work schedule to fulfill responsibilities.

·       Regularly and consistently demonstrates commitment to company values and guiding principles. 

·       Proficient with Microsoft Word, Excel, Outlook. 

 
Licenses/Certifications/Designations

Valid driver’s license for travel.  Completion of or working toward AINS, AU, CPCU or similar designation.

 

Summary

Oversees the design of the data and systems architecture for the data warehouse including selection of hardware and software products, development of logical and physical data models, ETL scripts, meta data definitions and models, queries and reports, schedule, work processes and maintenance procedures.  Directs administration of all databases including the performance tuning, documentation, security and integrity of the data.
 

Essential Duties & Responsibilities 

Production Support

·       Coordinates with personnel at the W.R. Berkley NOC to sustain all CWG Database servers and systems.

·       Oversees the scheduling of processes which support the warehouse loads and provides the necessary reports to meet business needs. 

·       Monitors and reports on current warehouse techniques and products as well as new products being developed by networking and reviewing industry periodicals and journals. 

·       Ensures the integrity and accuracy of the data on company database servers and systems. 

·       Works to support the company Business Intelligence environment, by providing technical expertise, data modeling, data analysis, and any other needed technical support.

Administration

·       Supports a robust, sustainable architecture that supports warehouse requirements and provides for expansion given budgetary constraints and availability of data and skilled resources.  Evaluates and selects various data warehousing tools and components. 

·       Ensures disaster recovery plan for the databases and the warehouse are up-to-date by performing a periodic review and maintains metrics on uptime and system availability for each database and OLAP system. 

·       Ensures that each database system and related software is operating properly and meets the company processing requirements.  Works to minimize database downtime and monitors and fine tunes the performance of each database. 

Project Work 

·       Serves as an SQL coach and mentor for the technical and non-technical staff who extract data from databases.

·       Responsible for the final physical and logical design of all databases implemented for the company. Provides documentation for all database models and designs.

·       Works with other IT team members, developers, Business Intelligence Developers, Project and Business Analysis teams to support new applications, enhancements and data needs.

·       Performs the promotion of all databases through the various company environments (development, testing and production)

·       All other project work as assigned.

Performs other related duties as assigned by management.

 

Qualifications

Education & Experience

Bachelor’s degree from four-year College or university with emphasis in computer science; or six years related experience and/or training; or an equivalent combination of education and experience.  Prior experience with data warehousing, installing and maintaining database software, operating systems, LANs and computer hardware.  Thorough understanding of database architecture, design and data warehouse modeling.  Prior experience with OLAP and ETL methods such as MS SSIS, MS SQL Server, MS SQL Analysis Services, and/or QlikSense

 
Knowledge, Skills & Abilities

Demonstrated leadership skills.  Exceptional project management and consulting abilities.  Strong logical, analytical and reasoning skills; effective oral and written communication skills and attention to detail.  Team orientation and ability to contribute to a cooperative and collaborative work environment.  Ability to return to workplace outside normal work schedule to resolve system issues. Regularly and consistently demonstrates commitment to company values and guiding principles.   Knowledge of company applications and the processing flow for the data owned by company.  This individual should have knowledge of data modeling, database design, database management, SQL Server, DB2, Informix and basic data warehouse concepts.

 

Summary

Processes commercial new business, renewals, endorsements, cancellations, audits, non-renewals, driver information requests and quotes within established department service and quality standards. 

Essential Duties & Responsibilities

  • Estimated percentage of time spent on each duty and/or responsibility will vary by location and/or line of business.  Authority level will be based on knowledge and experience of each individual and will be determined by the Director of Customer Experience.
  • Reviews documents to determine proper procedural action.  Consults with underwriting staff and/or agent for missing or inaccurate information.  Accesses other resources for needed information, e.g., Sage, etc.  Refers documents to Underwriting Assistant that are beyond assigned authority level.  Identifies and prioritizes work according to department standards.  Maintains established department service and quality standards. 
  • Reviews and enters new account and premium information and compares to established processing guidelines.  Reviews renewal policy and premium information and compares to established processing guidelines.  Accurately completes endorsements in the appropriate manner and in accordance with established department procedures.  Updates workflow application, UAD, DART, or spreadsheets as needed.  
  • Performs quality review on the entered information to ensure consistency in meeting established department quality and quantity standards.  Conducts peer quality review audits.   
  • Conducts training as needed.  Assists Underwriting staff as needed with projects.  
  • Performs other related duties as assigned by management.

Qualifications

Education & Experience

High school diploma or equivalent; or one year related experience and/or training; or equivalent combination of education and experience.

Knowledge, Skills & Abilities

Possess strong customer orientation; effective interpersonal and communication skills; general knowledge of insurance policies and practices; prefer familiarity with commercial processing or support services.  Ability to accurately keyboard; maintain established quality and quantity performance standards; organize, prioritize and manage multiple tasks in a fast-paced environment; and quickly and professionally respond to customer inquiries.  Regularly and consistently demonstrate commitment to company values and guiding principles. Proficient with Microsoft Word, Excel and Outlook and department on-line reference materials.

Licenses/Certifications/Designations

Completion of or working toward AINS, AU or related designations preferred.

Physical Demands

While performing the duties of this job, the employee is regularly required to be seated for sustained periods of time; use fingers to pick up, pinch, twist, or keyboard; express themselves by speaking includes conveying detailed or important spoken information accurately; distinguish sounds at normal levels (with or without correction); be able to receive detailed information orally; and move wrists, hands and/or fingers repetitively.  The employee is occasionally required to move about on foot to accomplish tasks; extend their hands/arms in any direction; raise or lower objects or move objects from place to place; and hold onto objects with their fingers/palms.

The employee must occasionally lift or exert force up to 10 pounds.

Specific vision abilities required by this job include close vision and ability to adjust focus.

 

 


Continental Western Group participates in E-Verify and maintains a drug-free workplace.

Equal Opportunity Employer

Berkley Insurance Company by its member Continental Western Group is an equal opportunity employer dedicated to a policy of compliance with all federal, state, and local laws regarding nondiscrimination in employment.